2. “Show respect for the other person's opinions.”
3. “If you are wrong, admit it quickly and emphatically.”
4. “Begin in a friendly way.”
5. “Get the other person saying ‘yes, yes’ immediately.”
6. “Let the other person do a great deal of the talking.”
7. “Let the other person feel that the idea is his or hers.”
8. “Try honestly to see things from the other person's point of view.”
9. “Be sympathetic with the other person's ideas and desires.”
10. “Appeal to the nobler motives.”11. “Dramatize your ideas.”
12. “Throw down a challenge.” The book proposes 9 powerful ways to “Be a Leader: How to Change People Without Giving Offense or Arousing Resentment.”1. “Begin with praise and honest appreciation.”
2. “Call attention to people's mistakes indirectly.”
3. “Talk about your own mistakes before criticizing the other person.”
4. “Ask questions instead of giving direct orders.”
5. “Let the other person save face.”
6. “Praise the slightest improvement. Abilities wither under criticism; they blossom under encouragement.”
7. “Give the other person a fine reputation to live up to.”
